The purpose of this policy is to explain how Fusion (incorporating Double S Design and Mill River Publicity) collects, protects, and uses personal data. Fusion is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
2. What Types Of Personal Data Does Fusion Collect?
Fusion needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Fusion also has access to personal data that is generated over the Network utilised by Fusion services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Fusion may also collect financial information about Fusion customers and end users from third parties to enable Fusion to assess its risks in granting credit terms and contact information about organisations Fusion considers may be interested in Fusion products and services.
3. How Does Fusion Obtain Personal Data?
Fusion obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Fusion website); from third party list brokers; from resellers who pass on personal data to Fusion about end users; and directly from the Network utilised by Fusion services.
4. How Does Fusion Use The Personal Data It Holds?
4.1 Providing and Improving the Fusion Service
Most of Fusion’ use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Fusion may also use personal data to improve on the level and type of service Fusion offers to its customers. As part of this interest in improving the service provided Fusion may process personal data for the purposes of sales analysis and customer usage statistics.
4.2 Direct Marketing
Fusion may from time to time inform its customers, end users and potential customers about Fusion and Fusion affiliate products and services and other information Fusion feels may be of interest.
Customers and other recipients of information from Fusion may indicate at the time they first place an order with Fusion whether or not they wish to receive such information or at any later time by simply contacting Fusion as indicated in paragraph 9 below.
5. To Whom Does Fusion Disclose Personal Data?
As a general rule, Fusion does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Fusion is under an obligation by law to disclose personal data or where Fusion has contracted with third parties to assist in providing services to Fusion customers such as for delivery, installation and systems support services.
6. How Does Fusion Protect the Personal Data it Holds?
Fusion takes customer confidentiality and security very seriously. Fusion has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Fusion. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
Fusion will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.
7. Customers’ Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Fusion specific rights to access and rectify personal data held about them. These include the right to:
obtain from Fusion, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
request the deletion or rectification of personal data which is inaccurate; and
as explained in paragraph 4.2 above to object to any unsolicited information sent by Fusion regarding promotions or new products and services.
8. Contact Details
If any individual wishes to contact Fusion regarding the personal data held about them or has any other question about Fusion’ data privacy procedures, they should direct an email to email@example.com or send a letter to the 67 Severn Rd Ipswich IP3 0PU.
9. Policy Updates
As part of Fusion’ commitment to compliance with data privacy requirements, and to reflect changes in Fusion’ operating procedures, Fusion may update the terms of this policy from time to time and will post the revised policy on this page.
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